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Customer Services

Providing an Excellent Customer Experience – Every time

Bolton College takes customer services very seriously because it is important to us that our customers are happy with the services they receive from us. This includes our students (past, present or future), parents and carers of students, employers, community groups, visitors and organizations, and our work colleagues.


Customer Services Aims

We have a set of customer services aims which is our way of sharing our goals with anyone who is interested in them.

Generic Customer Care Service Level Agreement

Our Customer Care Service Level Agreement applies to all areas within Bolton College in relation to general customer service. Individual programme and business areas may also have their own code of practice in addition to this generic one.

Contacting the Customer Services Department

You can contact the customer service team by calling 01204 482 040 or e-mail