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Customer Service Aims

The College Customer Services Aims are:

  • To always acknowledge and process complaints quickly and deal with them effectively
  • To build successful long-term relationships with our customers
  • To celebrate the success of all customers
  • To frequently assess our customers needs to ensure they are being met and to indicate areas for development or change
  • To identify our customer needs quickly and efficiently
  • To provide our staff with access to up-to-date and accurate information about and for the customers
  • To provide our staff with relevant training opportunities
  • To regularly seek our customers views and use their feedback to improve our services
  • To set standards that specify what our customers can expect from us and regularly publish our performance against these standards
  • To support our customers to access other relevant and related services through contact with us