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Order Prospectus

Customer Service Level Agreement

All our staff aim to offer a high standard of customer service and work to achieve the following customer focused targets:

  • To build successful long-term relationships with our customers
  • To identify our customer needs quickly and efficiently
  • To support our customers to access other relevant and related services through contact with us
  • To set standards that specify what our customer can expect from us and regularly publish our performance against these standards.
  • To regularly seek our customers views and use their feedback to improve our services
  • To frequently assess our customers’ needs to ensure they are being met and to indicate areas for development or change
  • To provide our staff with relevant training opportunities
  • To provide our staff with access to up to date and accurate information about and for the customers To always acknowledge and process complaints quickly and deal with them effectively
  • To celebrate the success of all customers


If you would like to read more about these targets, our key service standards and what customers can do to help us ensure we meet their needs please download a copy of Service Level Agreement for Generic Customer Service.


If you are a student wishing to apply for a Council Tax Exemption Certificate please complete the following documents:

The online form below. This form can be submitted electronically. If you are entitled to a certificate the document will be sent to your home address.

If you are over 18, you will also need to submit the tutor confirmation form. You will be able to download this once you have submitted the form below. You will then need to print this out and get your tutor to sign it to confirm that you are studying for a total of 21 hours per week, 24 weeks per year. Once the form is signed, please return it to the main reception at Deane Road.

If you have any questions about filling in the form, please ring 01204 482 000 or email