Helplines
Your safety, wellbeing and peace of mind matter.
At Bolton College, every learner has the right to feel safe and supported – whether you’re learning in the classroom, at home or online. If you’re experiencing anything that makes you feel unsafe, anxious or uncomfortable – including bullying, harassment, or inappropriate behaviour – please don’t keep it to yourself. We’re here to listen, and we’re here to help.
Helplines & Support Services
You can speak to
- A member of the Safeguarding Team
- Your Tutor, who is there to support you in all areas of College life
- One of our Progress Tutors, who offer one-to-one support and advice – Link to Progress tutor page
In addition to our in-College support, we also work closely with a wide range of external organisations who can offer specialist help. From mental health services to housing support and crisis lines, these trusted contacts are here to support you with challenges outside of your studies.
You can approach these organisations directly or ask your Progress Tutor to help you make contact.
Scroll down for a list of trusted helplines and national services. You’re never alone – help is always available.
Student Experience Zone
First point of contact for general support, course advice, guidance and student wellbeing.
Opening Times: Monday to Friday, 9am to 3.30pm
Safeguarding Team
Support for any concerns around safety or wellbeing.
Learner Support
Help for students with learning difficulties, disabilities or additional needs.
Helpline Support
- 360° – Young Person’s Substance Misuse Service
📍 The Parallel, 9A Churchgate, Bolton, BL1 1HU
📞 01204 337 330 or 01204 462 444
🕓 Monday – Friday, 9am-5pm
- ACHIEVE Bolton – Adult Substance Misuse Service
📍 Beacon House, 69 – 73 Manchester Road, Bolton, BL2 1ES
📞 01204 483 090
🕓 Monday – Friday, 9am – 5pm
- The Parallel – Young People’s Health Centre
📞 01204 462 444
🕓 Monday – Friday, 9am – 5pm
- MhIST – Mental Health Independent Support Team
📍 Hanover House, Hanover Street, Bolton, BL1 4TG
🌐 www.mhist.co.uk
- Under 18s Homelessness Support
Must be referred via the Bolton Integrated Front Door (part of Children’s Services)
Out of hours: 📞 01204 337 777
- Over 18s Homelessness Support
📍 Housing Options Team, Ground Floor, Bolton Town Hall
📞 01204 335 900
🕓 Mon–Thu 9.30am–4.30pm, Fri 9.30am–4pm
Out of hours: 📞 01204 337 777
- Connexions Bolton – The BASE
📍 Marsden Road, Bolton, BL1 2PF
📞 0800 0525 559
✉️ cx.boltoncentre@bolton.gov.uk
🕓 Mon–Fri, 1pm–4pm (young people aged 16–19, or up to 25 with SEND)
