ENROLMENT AND ATTENDANCE CERTIFICATE FORM

All our staff aim to offer a high standard of customer service and work to achieve the following customer focused targets:

• To build successful long-term relationships with our customers
• To identify our customer needs quickly and efficiently
• To support our customers to access other relevant and related services through contact with us
• To set standards that specify what our customer can expect from us and regularly publish our performance against these standards.
• To regularly seek our customers views and use their feedback to improve our services
• To frequently assess our customers’ needs to ensure they are being met and to indicate areas for development or change
• To provide our staff with relevant training opportunities
• To provide our staff with access to up to date and accurate information 
• To always acknowledge and process complaints quickly and deal with them effectively
• To celebrate the success of all customers

If you would like to read more about these targets, our key service standards and what customers can do to help us ensure we meet their needs please download a copy of Service Level Agreement for Generic Customer Service.

If you are a student wishing to apply for a Council Tax Exemption Certificate please complete the following documents:

The online form below. This form can be submitted electronically. If you are entitled to a certificate the document will be sent to the council tax office.

If you have any questions about filling in the form, please ring 01204 482 000 or email info@boltoncc.ac.uk.