Our Mission
Customer Services
Bolton College recognises that customer care is all about staff treating other people in the same way they would like to be treated. It is about providing a high standard of service which is accessible by all and which meets the demands of our customers.
To ensure excellent customer care, we aim to provide an efficient service in a friendly and sensitive way. We continually strive to improve our service level and always maintain good communication with, and a positive attitude to, every one of our customers.
We recognise that all customers have a right to be dealt with fairly and with respect, dignity and courtesy.
The College Customer Service Aims are:
- To build successful long-term relationships with our customers
- To identify our customer needs quickly and efficiently
- To support our customers to access other relevant and related services through contact with us
- To set standards that specify what our customer can expect from us and regularly publish our performance against these standards
- To regularly seek our customers views and use their feedback to improve our services
- To frequently assess our customers needs to ensure they are being met and to indicate areas for development or change
- To provide our staff with relevant training opportunities
- To provide our staff with access to up to date and accurate information about and for the customer
- To always acknowledge and process complaints quickly and deal with them effectively
- To celebrate the success of all customers
Bolton College welcomes feedback to help us improve our services at any time during your time with Bolton College. Please feel free to forward your comments, suggestions, compliments and complaints through the appropriate procedure. If you would like more information, please contact the Customer Service Manager on 01204 907020.
